Do
I need to create an account to purchase?
Yes! By creating an account with us,
you get to keep track of your purchase history and wishlist items. It also
saves you time as you won't have to keep filling in your address details for
every order you place with us.
I
am unable to sign into my account.
Click on "Forgot your password?"
on our LOGIN page and your new password will be sent to you via email
shortly.
I
have problems with my account.
Please contact us with your problems
and details.
How
do I order?
Simply add the item in the preferred
size and colour to your shopping cart. Proceed to check out for payment once
you have added your desired items to your cart.
I
have a discount code, how can I use it to apply on my order?
Key in the respective discount code
under the “COUPON” section and press the “APPLY COUPON” button in
the CHECKOUT page.
Can
I amend my order after carting out?
All orders are deemed confirmed and
final upon checkout so it's always best to ensure that everything is checked
and correct prior to placing your order! Once order successful placed, we are UNABLE
to do any amend / changes on the orders.
Did
not receive an invoice?
If you haven't received your invoice
and please check with your spam / junk folder. If it hasn't been redirected to
your spam / junk folder, please contact us.
How
to check my order details / history?
You will need to log in into account and click in "MY ACCOUNT" and press the "ORDER" button, then you are able to track all your order history through there.
Will you restock a sold-out item?
Backorders
and restocks are highly dependent on demand level.
Do you have a size guide?
Measurements
are provided for each design online, we measure our items laid flat across / down
in CM.
What
are the payment methods accepted by ARIMEE?
We
accept credit card or debit card payment via Stripe.
What
are the currencies accepted?
All
prices are charge in Hong Kong Dollar (HK$).
What
if I accidentally made 2 times payment in 1 order?
If you accidentally made 2 times payment please contact us through email and provide us the order number, bank account holder name and attach together with 2 receipts. We will automatically return you the extra payment after investigation.
What
are the shipping methods?
Normal courier (Within 3 working days)
Do
you have free shipping?
We do provide FREE SHIPPING
if you purchase more than HKD 900 in an order.
When
will my order be mailed out?
Once payment has been received, an
email will be sent to notify you when,
a) we’ve verified your payment
successfully
b) we’ve shipped your order
successfully
This should take up to a maximum of
1-2 working days (for ready stock item only) / Will take longer time if is
during peak period.
Please note that working day do not included weekends and Public Holidays.
We
accept the return(s) only if:
- You received a product different
from your order; or
- You received a defective product.
Does
my item qualify for a return?
We accept the following return methods:
- Return within 5 working days upon items received.
- Delivery fees, if any, won’t be
refunded.
- We do not provide cash refunds for
any return orders, only exchange of same value items.
Where
can I get the returns form?
Fill up the returns form over here.
Return
Form
To ensure your return is processed
smoothly, please ensure your return information is indicated clearly and
accurately.